Support

Personalized Support Program

To ensure that you have a successful initial experience with Globalyceum, we offer something quite unprecedented in college educational curriculum: personalized support. A designated Globalyceum support representative will be available via onsite visits, Skype, phone, and email to help you set up and enhance your libraries, master syllabi, and sections.

Though our webpage of FAQs (Frequently Asked Questions) will usually provide sufficient information to answer students' questions, students can also email us at support@globalyceum.com for additional help. And should you wish, your Globalyceum support representative will even visit your classroom to provide an overview of the product and answer students' questions.

Instructor FAQ
Don't see what you're looking for?
  • Registration and Sign in

  • How do I register?

    On the Globalyceum homepage click on "Register" to be directed to the registration page. Fill in all required fields on the registration page. Our support team will use the email address entered in the "Preferred Institution Email" field to verify that you are a college or university professor.
    If you want to use your institution email address for your Globalyceum sign-in name, re-enter it in the "Preferred Email" field. If you'd like to use a different email address for your Globalyceum sign-in name, enter that address in the "Preferred Email" field. Note that the "Preferred Email" doesn't have to be affiliated with a higher-education institution. This is a helpful feature if you teach at multiple institutions: with a single sign-in name you'll be able to access all of your Globalyceum sections, no matter which institution they are affiliated with.
    Click the "Submit" button. Once Globalyceum verifies your affiliation with a college or university, we'll send you an email notification to let you know that you can set up your password and review the content on the instructor portal.

  • What if I have a problem registering or signing in?

    Please contact support@globalyceum.com

  • What if I can't remember my preferred email address?

    Contact support@globalyceum.com if you can't remember your preferred email address.

  • What if I can't remember my password?

    Please use the "Forgot Password" link on the sign-in page to reset your password.

  • Getting Started

  • How do I get started?

    If you are signing in for the first time, click on the blue "Get Started" link located next to the platform list for step-by-step instructions.

  • What is a platform library?

    A platform library is the content created by Globalyceum for a particular platform and the content you (the instructor) upload to Globalyceum. The content created by Globalyceum is stored in the GL Library; your content is stored in My Library.

  • How do I choose a platform for a course?

    On the left top corner of instructor portal is a pull-down menu of the Globalyceum platforms. Click on the platform you want to use for your course (for example, American History Since 1877).

  • What is "Master Syllabus"?

    "Master Syllabus" is a list of your master syllabi for a platform. When you set up a section you can populate the content for that section from a master syllabus.

  • How do I create a master syllabus?

    Click on the blue + button to the right of "Master Syllabus." Enter a name for the master syllabus. You can now drag and drop essays, lectures, assessments, and other content from the Platform Library into that master syllabus.

  • What is "My Sections"?

    "My Sections" is a list of the sections you teach that are associated with a Globalyceum platform. Each section has its own content list, but you have the option to quickly load content into a section by using a master syllabus as your starting point.

  • How do I create a section?

    Click on the blue + button to the right of "My Sections."
    If you want the new section to have all or most of the content of a master syllabus, select that master syllabus. Otherwise, start with a blank section and add content directly from the platform library.
    Fill in the remaining required fields and click "done."

  • How do I adopt a section?

    On the leftmost corner of the Instructor Portal page, select the appropriate platform and section name. The page's middle column will now list the units for that section.
    "Adopt" (located on the upper right portion of the screen). A small window will overlay the Instructor Portal, and you'll be asked to verify the section adoption. Click "Adopt" in the small window to finalize the adoption.
    In the middle column of the Instructor Portal you will now see a Unique Section Number. Please make a note of the Unique Section Number because your students will need it to subscribe to Globalyceum. You'll also want to list the Unique Section Number on your course syllabus.

  • How do my students register for a Globalyceum section?

    Each student registration is affiliated with a specific section. You must add and adopt the section before your students can register for it.
    Students register for a section through the Student Portal, which can be accessed from the Globalyceum homepage. In order to register, students will need to have a valid email address and the Unique Section Number created when you adopted the section.

  • How do I load content from the platform library into a section?

    In the leftmost column of the Instructor Portal select the appropriate section platform. Click on the plus sign next to "My Sections" to see a list of the sections you've set up for the platform.
    on the name of the section to which you want to add content. The middle column, now labeled "Section Content," lists the units for that section. When you click on the plus sign just to the right of each unit title you can see the titles for content already loaded into the section.
    In the rightmost column labeled "Platform Library" select the platform from which you wish to select content.
    Click on the plus sign next to each unit title to see the GL Library contents for that unit. Drag and drop content titles from the GL Library to the "Section Content" column.

  • How do I upload unique content I've created?

    Globalyceum is developing a feature that will make it possible for instructors to upload content to "My Library." Until that feature is available, please contact support@glabalyceum and we will upload content for you.

  • How does assessment work?

    Globalyceum is developing assessment content. For more information, please contact support@globalyceum.com.

  • Access

  • Is Globalyceum compatible with all browsers?

    To have the best and most reliable access to all of the content and functions, we recommend using either Chrome (version 28.0 or newer) or Firefox (version 22.0 or newer). Both browsers are free and can be downloaded in just a few minutes

  • Problem Viewing Content

  • The Multimedia and player are blacked out. What should I do?

    Please check your browser setting to see if you have disabled any of the multimedia options. Our website contains high-quality audio recordings, animations and videos that supplement our written materials. Disabling multimedia playback will black out areas of content.

  • I see the player controls but not the video/animation. What should I do?

    We've typically seen this issue with Internet Explorer and Safari, which is one reason we don't recommend using those browsers. If you're using Chrome, please use version 28.0 or newer. If you're using Firefox, please use version 22.0 or newer.

  • Profile

  • How do I edit my profile?

    After you sign in, click the Edit Profile button located on the top right corner.

  • Roster

  • How do I invite students to register for a Globalyceum section?

    You can invite students to register for a section so long as you've already adopted that section. You can confirm that you've adopted the section if you see a Unique Section Number and the status "Published" listed to the right of the section name.
    If you're already utilizing a LMS (learning management system), you may prefer to send students a mass email through the LMS. In the email, be sure to provide students with the Unique Section Number and the address for the Globalyceum homepage.
    If you'd rather send your students an email generated by Globalyceum, select the appropriate platform and section in the leftmost column of the Instructor Portal. Click on "Students" (on the grey bar above the platform library) and then select "Invite Students to Section" from the "Actions" menu. At this point you have two options:
    1. Import a file that contains a list of the email addresses. The data in the file must be in a comma-separated-values (CSV) format. Contact support@globalyceum.com if you have further questions about importing a CSV file.
    2. In the white "Send to" box, type a list of the student's email addresses. Type a comma between each email address.

Student FAQ
Don't see what you're looking for?
  • Registration and Sign in

  • How do I register for Globalyceum?

    For successful registration, you'll need a unique section number, which will be provided to you by your professor. You'll also need a valid email address, and it must the same as the email address you provided to your college or university. The email address will also be your Globalyceum sign-in name.
    On the Student Portal page click on "Register" link to be directed to the Globalyceum Registration page. Fill in all fields and click the "Submit" button. Globalyceum will verify and enable your account to access the portal.

  • What if I have problem with registration?

    Be certain you've entered the correct Unique Section Number. If you have further issues please contact support@globalyceum.com

  • I forgot my sign-in name. What should I do?

    Contact support@globalyceum.com if you forgot or no longer use the email address you provided when you registered.

  • I forgot my password. What should I do?

    You can reset it by clicking the "Forgot Password" link on the sign-in page.

  • Access

  • Is Globalyceum compatible with my browser?

    To have the best and most reliable access to all of the content and functions, we recommend using either Chrome (version 28.0 or newer) or Firefox (version 22.0 or newer). Both browsers are free and can be downloaded in just a few minutes.

  • Ordering and Payment

  • What forms of payment does Globalyceum accept?

    You can pay for your Globalyceum subscription with PayPal, a debit or credit card, or a check or money order. Your payment and personal information is secure and will not be shared with any third parties.

  • Can I access the course materials before Globalyceum receives my check/money order?

    Please contact support@globalyceum.com for questions regarding payments by check or money order.

  • What is Globalyceum's refund policy?

    You have 21 days after purchase to cancel your subscription and request a refund. Please contact support@globalyceum.com for more information on how to cancel your subscription.

  • What should I do if I have a question about my payment?

    Please contact support@globalyceum.com

  • Profile

  • How do I edit my profile?

    After you login, navigate to the "My Account" link on the top right corner and click "Edit Profile" to make the necessary changes.

Give Back to Education Program

As educators, we know all too well how challenging it can be to deal with ever-shrinking budgets for curriculum and faculty development, conference fees, travel, and other expenses some university and college administrators might deem to be "non-essential." We disagree-these expenses are actually investments that will ultimately benefit the students as well as the faculty.

Globalyceum can't change the budgeting process, but we want to help your department. That's why we developed our Give Back to Education Program. When you adopt Globalyceum we'll give your department 1% of sales revenue from subscriptions purchased by your students. Even better, if three or more professors in your department use our Collaborative Library Program to share curriculum, we'll give your department 2.5% of sales revenue from subscription purchases.

To learn more about our Give Back to Education Program, please contact Dr. Patricia Don, Globalyceum's CEO and founder, at patricia.don@globalyceum.com.

Contact Us

Want to learn more about Globalyceum? Our CEO and founder, Dr. Patricia Don, would like to meet with you in person or via telephone or Skype. Dr. Don or a Globalyceum implementation specialist can also meet with you and your colleagues for a product demonstration and Q&A session. For details, please feel free to contact Dr. Don at patricia.don@globalyceum.com

Should you require technical support please contact support@globalyceum.com.